Returns & Refunds

We genuinely want you to love your CABELA products. If something isn't quite right, please get in touch—we'd love the opportunity to help before you return your order. Sometimes it's simply a matter of adjusting how much product you use or how you apply it, and we're always happy to help you get the very best from your curls.

Returns

If you've changed your mind or accidentally ordered the wrong product, we accept returns on unused and unopened products within 15 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and unopened.

• In its original packaging.

• Accompanied by proof of purchase.

To request a return, please email us at connect@cabela.co.nz.

If your return is approved, we'll provide instructions on where to send your parcel. Please do not return items without contacting us first, as they may not be accepted.

Return shipping costs are the responsibility of the customer. We recommend using a tracked courier service, as we're unable to issue a refund for returns that are lost in transit.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product is faulty.

If more than 15 business days have passed since your refund was approved, please contact us at connect@cabela.co.nz.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, faulty or you've received the wrong item, please contact us as soon as possible (preferably within 7 days of delivery) at connect@cabela.co.nz. Including photos of the product and packaging will help us resolve the issue as quickly as possible.

We'll assess the issue promptly and work with you to make it right.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used products.

• Products not returned in their original packaging.

• Gift cards.

• Clearance or final sale items.

Your Consumer Rights

Nothing in this Returns & Refunds Policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable consumer protection laws.

If you have any questions before placing your order—or if you're unsure which products are right for your curls—we're always happy to help. Simply get in touch at connect@cabela.co.nz.